Preschool Online Application Frequently Asked Questions
Part 1 of the Application Process:
Do I have to complete the application from a computer? No. The Onslow County Online Preschool Application may be completed from a computer or any mobile device. If using auto-fill to complete the application, please be sure to verify all fields contain the correct information.
Once I begin the Application, can I start an application and finish later?
No. Once an application has been started, you will not be able to stop and begin again later. If you exit the application before it is completed and submitted, responses will not be saved.
How long will it take to complete the application?
The application will take approximately 30-45 minutes to complete. Remember, you cannot start and begin again later, responses will not be saved.
How do I navigate through the application?
Use the Previous and Next buttons at the bottom of each page to navigate through the application. DO NOT use the Back or Refresh buttons in your web browser, responses will not be saved.
After submitting an application what are the next steps?
You will be assigned a case manager that will contact you within approximately 7-14 business days via telephone and/or email. We recognize the reality of the pandemic and have adapted our preschool operations to allow the application to be completed online. However, there are many changes and additional processes that are now in place in addition to all of the original requirements. Please be patient and understanding if a case manager contacts you after the approximate 7-14 business days. During the opening of schools for the 2020-2021 school year the application process may be further delayed as we are also welcoming students back to campuses.
Part 2 of the Application Process:
What documents do I need to complete the application?
Documents required to complete your online application include: all sources of income for the last 12 months for all members of household, last pay stub with year to date income listed, child’s certified birth certificate, child’s immunization record, current water or electric bill for proof of residence(if living with someone else, a notarized statement and a copy of the utility bill), parent/guardian proof of identity/photo ID, if military, current LES, 12 month child support verification for all children in the home, parent/guardian school schedule (if applicapable), and/or custody legal documentation(if applicable). Any documentation that is applicable for disability, retirement, unemployment, SSI/WFFA/TANF/SSA/SSDI statements, alimony, or VA benefits. For more information about documentation, visit the OCS website at: https://www.onslow.k12.nc.us/OCSPREK
What if I do not have a scanner so that I can upload documents?
The Onslow County Online Preschool Application allows attachments to be in many formats, including PDF, DOC, DOCX, PNG, JPG, JPEG, and GIF. The maximum file size for each attachment may not exceed 16M.
How To Use A Document Scanner on an iPhone and iPad
How To Scan Documents with Google Drive - Android
If I do not have documents at the time I complete the application can I still apply?
Yes. You may still submit an application without uploading documents, but your application will be incomplete. Applications will not be processed until all documents have been submitted.
What if my documents will not upload?
If you have trouble uploading documents or completing the application, please contact the case manager assigned to your child's application. The case manager will work to assist you in how to upload your documents.
If I completed an application prior to the COVID-19 closure, do I need to reapply?
No. If you completed a paper application prior to the COVID-19 closure you do not need to complete an online application.
If I completed an online application with OCS do I need to complete one with OCPC as well?
No. OCS and OCPC collaborate to provide Preschool Services to families in Onslow County. You should only complete one application.
How can I check the status of my application?
Once your case manager has been assigned and has made contact, you will be able to ask questions and check the status of your application with your case manager via telephone or email