Preschool Online Application Frequently Asked Questions


    Do I have to complete the application from a computer? 
    No. The Onslow County Online Preschool Application may be completed from a computer or any mobile device. If using auto-fill to complete the application, please be sure to verify all fields contain the correct information.

    Once I begin the application, can I start an application and finish later?
    No. Once an application has been started, you will not be able to stop and begin again later. If you exit the application before it is completed and submitted, responses will not be saved.

    How long will it take to complete the application?
    The application will take approximately 30-45 minutes to complete. Remember, you cannot start and begin again later, responses will not be saved.

    How do I navigate through the application?
    Use the Previous and Next buttons at the bottom of each page to navigate through the application. DO NOT use the Back or Refresh buttons in your web browser, responses will not be saved.

    After submitting an application, what are the next steps? 
    You will be assigned a case manager, who will contact you within approximately 30 business days via telephone and/or email.  The case manager will collaborate with the family to schedule a family interview, collect additional documentation that is needed and complete the application process.  

    What documents do I need to complete the application?
    Documents required to complete your online application include: all sources of income for the last 12 months for all members of household, last pay stub with year to date income listed, child’s certified birth certificate, child’s immunization record, current water or electric bill for proof of residence (if living with someone else, a notarized statement and a copy of the utility bill), parent/guardian proof of identity/photo ID, if military, current LES, 12 month child support verification for all children in the home, parent/guardian school schedule (if applicapable), and/or custody legal documentation (if applicable). Any documentation that is applicable for disability, retirement, unemployment, WFFA/TANF/SNAP statements, SSI/SSA/SSDI statements, alimony, or VA benefits. For more information about documentation, visit the OCS website at:

    What if I do not have a scanner so that I can upload documents?
    The Onslow County Online Preschool Application allows attachments to be in many formats, including PDF, DOC, DOCX, PNG, JPG, JPEG, and GIF. The maximum file size for each attachment may not exceed 16MB.
    How To Use A Document Scanner on an iPhone and iPad
    How To Scan Documents with Google Drive - Android

    If I do not have documents at the time I complete the application, can I still apply?
    Yes. You may still submit an application without uploading documents, but your application will be incomplete. Applications will not be processed until all documents have been submitted. However, a case manager will still be assigned to your child's application and will assist you with the process. 

    What if my documents will not upload?
    If you have trouble uploading documents or completing the application, please contact our office or your case manager at 910-455-5530. The case manager will work to assist you with how to upload your documents.

    If I have applied before, do I need to submit another application?
    Please visit the "Update Application" page on our website which will guide you on how to update your child's/family's application.

    If I complete an online application with OCS, do I need to complete one with OCPC as well?
    No. OCS and One Place collaborate to provide Preschool Services to families in Onslow County. You should only complete one application.

    How can I check the status of my application?
    Once your case manager has been assigned and has made contact, you will be able to ask questions and check the status of your application with your case manager via telephone or email.