1:1 Frequently Asked Questions

Visit our Parental Concerns and Help Page for tips, guides, and additional support.

Use the ParentPortal for grades and attendance. For other work, obtain usernames/passwords from your child or school, with clear communication expectations.

We recognize that Internet access varies. Teachers will provide alternative methods (e.g., offline assignments) for students without home connectivity, supported by community WiFi options.

The classroom teacher will arrange alternative materials or devices to ensure the student can complete assignments. 

Devices are distributed according to the school's schedule, assigned via the library management system. Students receive them after submitting required paperwork and may take them home.

Devices feature long-lasting batteries, sufficient for a school day when fully charged. Students should not bring chargers to school unless necessary, and they are responsible for any brought items. Sharing chargers is prohibited.

Yes, students retain their device throughout the school year, taking it home nightly, on weekends, and during non-school days (unless otherwise noted by the central office). Devices are returned before summer break.

This non-refundable $25 fee, part of the instructional cost, supports the 1:1 Program’s management and sustainability for K-12. It covers minor repairs but not replacement costs or insurance.

Yes, contact your child’s school for payment plan details.

For theft, no cost applies if a police report is filed and the school is notified. Lost devices may incur fees like lost textbooks. The $25 fee covers most accidental damage; negligent use or repeated issues may lead to additional costs. Contact your school for specifics.

No, devices are not available for loan or purchase. The $25 fee addresses most issues, but families are not insured for replacements.

The AUP is available here, outlining responsible device use for all grades.

Consequences are determined by school administration. Contact your school for details.

Yes, at the discretion of school administration. Reach out to your school for clarification.

Devices are for educational purposes only; personal or entertainment use is not permitted.

The device is assigned solely to the student and should not be used by others.

Yes, students receive a safe, filtered Microsoft Office 365 email account. Contact the school Media Coordinator for details.

Parents are the best safety resource. Options include collecting devices at night, charging them in a monitored area, or supervising use in open spaces, tailored to your family’s needs.

Yes, all devices connect to the OCS network with robust filtering, ensuring safe access.

Yes, devices maintain OCS filtering when off-campus via the school network, providing consistent safety.

Store devices securely; charge in a monitored area (e.g., parent’s room) and use in open spaces for supervision, adjusted to your family’s routine.

Rarely, the IT Department may access a device for technical support at a school representative’s request. Once home, remote access is disabled.

A laptop-compatible bookbag with a padded compartment is ideal for device protection.

Cases are provided for all school issued devices. Accessories are provided only in special cases, as determined by the school or central office. 

Students receive basic troubleshooting tips and a link to request support. Issues are addressed by the IT Department when devices return to campus.

Teachers attend interactive workshops, with ongoing training throughout the year. Students receive digital citizenship, hardware/software, and device care training.

Yes, parents are key to success. Various training options are available through schools, with details forthcoming.

Ensure students care for and charge their devices consistently.

Devices are Dell laptops, configured by district staff for educational use.

No, consistency is required for instructional and support purposes.

Microsoft Office and other district-approved instructional software.

No, unless approved by district staff.