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Onslow County Schools

Parent Portal - Infinite Campus

Welcome to Your New Parent Portal

Stay connected with your child's education through our new Infinite Campus parent portal. Access grades, attendance, schedules, and important school communications all in one secure location.

Get Started Today

Why Use the Parent Portal?

📊Real-Time Grades

View your child's current grades and assignment scores as soon as teachers enter them into the system.

📅Attendance Tracking

Monitor daily attendance and receive notifications about any absences or tardies.

📱Mobile Access

Access the portal from anywhere using the Campus Parent mobile app or any web browser.

📧Direct Communication

Receive important announcements and communicate directly with teachers and school staff.

Getting Started

⚠️ Important Timeline

Please create your account as soon as possible, as critical information about the start of the school year will be communicated through your Portal Account. Your activation link will expire on the date specified in your email.

1

Check Your Email

Look for an email from Infinite Campus with your unique activation link and instructions.

2

Click the Link

Click on the unique URL in your email to begin the account setup process. You must complete this immediately after clicking.

3

Create Your Account

Follow the prompts to create your username and password, then verify your email address.

4

Start Exploring

Once verified, you can access all your child's information and begin using the portal features.

Account Creation Process

Method 1: Direct Link (Recommended)

  1. Click on the unique URL provided in your email
  2. Complete the process immediately after clicking
  3. Create your username and password
  4. Enter and verify your email address

Important: The activation link will expire on the date specified in your email.

Method 2: Manual Setup

If the direct link doesn't work:

  1. Go to the Parent Portal website
  2. Click "New User?" at the bottom of the login area
  3. Enter your Activation Key from the email
  4. Create your username and password
  5. Enter your email address twice
  6. Check your email to verify your address

👥 Multiple Students?

If you have multiple students in the district, you may receive multiple activation emails. However, you only need to complete the account creation process once to access information for all your children.

Using Your Parent Portal

🖥️Web Access

Bookmark the Campus Portal URL for easy access from any computer or mobile browser. Log in with your username and password anytime.

📱Mobile App

Download the "Campus Parent" app from the Apple App Store or Google Play Store for convenient mobile access to all portal features.

🔔Notifications

Set up notifications to receive alerts about grades, attendance, assignments, and important school announcements directly to your device.

📊Dashboard Features

View your child's schedule, current grades, attendance record, assignment details, and teacher contact information all from one convenient dashboard.

Parent Self-Service Options

⚠️ Important Information About Updates

Only certain fields within Infinite Campus can be edited by parents. For any address changes, you must visit your child's school office and provide proof of residency. The portal allows limited updates to contact information only.

📍Address Information

Update your phone number and some contact details through the self-service options. Remember: physical address changes require visiting the school office with proof of residency.

How to Access:

  1. Select the 3 Lines Menu (☰)
  2. Select "More"
  3. Select "Address Information"
  4. Update phone number and address (contact info only)

Note: You can update phone numbers, but address changes for school enrollment require visiting your school office.

👨‍👩‍👧‍👦Family Information

Update basic family contact information and emergency contact details for your household members.

How to Access:

  1. Select the 3 Lines Menu (☰)
  2. Select "More"
  3. Select "Family Information"
  4. Update family contact details

Update phone numbers, email addresses, and relationship information for household members.

👥Non-Household Relationships

Add or update information for non-household contacts such as grandparents, guardians, or other authorized individuals.

How to Access:

  1. Select the 3 Lines Menu (☰)
  2. Select "More"
  3. Select "Demographics"
  4. Select "Add" to create new contact
  5. Fill in relationship information

Add emergency contacts, authorized pickup persons, or other important family contacts.

🏫 School Office Required for:

  • Address Changes: Any change of residence requires visiting your school office with proof of residency documents
  • Legal Name Changes: Must be processed through the school office with proper documentation
  • Custody Documentation: Legal custody changes require school office verification
  • Medical Information: Health-related updates need school nurse or office approval

Need Help with Self-Service Options?

If you have trouble accessing or using the self-service features, contact your school office for assistance.

What You Can Update Online:

  • Phone numbers
  • Email addresses
  • Emergency contacts
  • Non-household relationships

What Requires School Office Visit:

  • Physical address changes
  • Legal name changes
  • Custody documentation
  • Medical information

Troubleshooting Common Issues

Activation Link Not Working

  • Check if the link has expired (date shown in email)
  • Try copying and pasting the full URL into your browser
  • Use Method 2 (manual setup) with your activation key
  • Contact your school office for a new activation key

Email Verification Issues

  • Have not received the email yet? Automated emails will go out each Friday to those contacts who are marked as Guardian, have a valid email address in the system, and who have not yet created a Parent Portal account.
  • Check your spam/junk email folder
  • Wait a few minutes - emails can be delayed
  • Make sure you entered your email address correctly
  • Try using a different email address if possible

Login Problems

  • Double-check your username and password
  • Remember usernames and passwords are case-sensitive
  • Clear your browser cache and cookies
  • Try using a different browser or device

Mobile App Issues

  • Ensure you downloaded "Campus Parent" (not Campus Student)
  • Update the app to the latest version
  • Restart your device and try again
  • Use the same login credentials as the web portal

Frequently Asked Questions

No! One parent account will give you access to all of your children who attend Onslow County Schools. You may receive multiple activation emails, but you only need to complete the setup process once.

Grades are updated in real-time as teachers enter them into the system. However, the frequency depends on each teacher's grading schedule and policies.

Yes! You can use any web browser on your phone or download the "Campus Parent" app from the Apple App Store or Google Play Store for the best mobile experience.

Use the "Forgot Password" link on the login page to reset your password. If you forget your username, contact your school office for assistance.

Yes, the parent portal uses secure encryption and follows all federal privacy laws (FERPA) to protect your family's educational information.

Need Help? We're Here for You!

If you encounter any issues during the setup process or while using the parent portal, our team is ready to assist you.

🏫

School Office

Contact your child's school office directly for immediate assistance with account setup.

💻

Technology Support

Our IT department can help with technical issues and login problems.

📞

District Office

Call the main district office for general questions about the parent portal system.