Onslow County Schools
Parent Self-Service Options
Keep Your Family's Information Up to Date
The Campus Parent Portal makes it easy to update your contact information, add emergency contacts, and manage your family details—all from the convenience of your home computer or mobile device.
Why Keep Your Information Current?
Accurate contact information ensures that you receive important school communications, emergency alerts, and updates about your child's education. Taking a few minutes to review and update your information helps us serve your family better.
Convenient Online Updates
Many changes can be made directly through your Parent Portal without visiting the school office. However, some updates—like physical address changes—require verification at your school's office with proof of residency.
What You Can Update Online
Address Information
Update your phone numbers and contact details to ensure the school can reach you when needed.
1
Open the Menu
Log into the Campus Parent Portal and select the 3 Lines Menu (â°) at the top left of the screen.
2
Navigate to More
From the menu, select "More" to access additional options.
3
Select Address Information
Choose "Address Information" from the list of available options.
4
Update Your Information
Update your phone number and other contact details, then save your changes.
â You Can Update:
- Phone numbers (Primary/Mailing)
- Contact phone numbers
â Requires School Office Visit:
- Physical address changes – You must visit your school office with proof of residency (such as a current electric or water bill, lease agreement, or deed)
Important Note About Address Changes
If you need to change your primary household address, please bring proof of residency to your student's school. This needs to be a current electric or water bill. Address changes cannot be completed online and require verification by school staff.
Family Information
Update contact information for household members and ensure your family details are current.
1
Open the Menu
Select the 3 Lines Menu (â°) from the top left corner of the Campus Parent Portal.
2
Select More
Choose "More" from the menu options.
3
Choose Family Information
Select "Family Information" from the available options.
4
Update Details
Review and update phone numbers, email addresses, and relationship information for household members.
â You Can Update:
- Phone numbers for household members
- Email addresses
- Relationship information
- Emergency contact priorities
Demographics (Non-Household Relationships)
Add or update information for people who don't live in your household but should be listed as contacts, such as grandparents, other authorized pickup persons, or emergency contacts.
1
Access the Menu
Click the 3 Lines Menu (â°) at the top left of the screen.
2
Select More
Navigate to "More" from the menu.
3
Choose Demographics
Select "Demographics" from the list of options.
4
Select Add
Under "Non-Household Relationships," click the "Add" button to create a new contact.
5
Fill in Contact Information
Complete the form with the contact's name, relationship type, phone numbers, email address, and any other required information. Click "Add" to save.
â You Can Add/Update:
- Emergency contacts who live outside your household
- Grandparents or other relatives
- Authorized pickup persons
- Contact phone numbers and email addresses
- Relationship types
What Requires a Visit to Your School Office
School Office Required For
Some updates require official documentation and must be processed through your school's office. Please bring the necessary documents to your student's school to complete these changes:
Changes That Need School Verification
- Physical Address Changes: Bring proof of residency (current electric or water bill, lease agreement, or deed) to your school office
- Legal Name Changes: Must be processed through the school office with proper legal documentation
- Custody Documentation: Legal custody changes require school office verification with court documents
- Medical Information: Health-related updates need school nurse or office approval
- Birth Certificate or Official Records: Original documents must be verified in person
Why Some Changes Require Office Visits
Certain changes require verification of official documents to ensure the accuracy and security of student records. This protects your child's information and ensures compliance with state and federal regulations.
Tips for Keeping Information Current
Best Practices
- Review Regularly: Check your information at the beginning of each school year and whenever there are changes in your family
- Update Promptly: Make changes as soon as possible after a phone number, email, or contact information change
- Verify Emergency Contacts: Ensure all emergency contacts are current and that those individuals are aware they're listed
- Keep Multiple Contacts: List several emergency contacts in case the school cannot reach you directly
- Double-Check Information: After making updates, review them for accuracy before saving
Annual Updates
At the beginning of each school year, you'll be asked to complete annual updates through the Campus Parent Portal. This is an important opportunity to:
- Verify all contact information is correct
- Update emergency contacts
- Review and update household information
- Confirm student information is accurate
- Review and agree to required school policies
Completing annual updates promptly ensures your student can receive technology access and that you receive important communications from the school.
Need Help?
We're Here to Support You
If you have questions about updating your information or encounter any issues using the self-service options, please don't hesitate to contact your student's school. Our data managers and office staff are ready to help!
Who to Contact
- School Data Manager: Your first point of contact for questions about updating information or using the self-service portal
- School Office: Can assist with technical issues and guide you through the update process
- School Registrar: Handles official record changes that require documentation
Ready to update your information?
Access Parent Portal